Return Policy 2018-03-14T16:11:09+00:00

Return Policy

Custom Prints & Hardware
Prints or hardware that is custom-made cannot be returned. Please Contact Us if you have questions regarding your order.

Returning Hardware
If you wish to return hardware, please contact Östberg & Sørensen Flag Company within 30 days upon receipt of goods to be eligible to receive a Return Merchandise Authorization (RMA) number. Upon receiving the product at our facility, Östberg & Sørensen Flag Company will inspect the item(s) before granting a refund. A 15% re-stocking fee will be applied to products that are returned undamaged and unused. The customer will be responsible for shipping charges associated with the return. If a refund is warranted, please allow up to 15 business days to receive it. Refunds will be issued via the original payment method if possible and will be for the purchase price of the returned product only.